FAQs

Thank you for your attention and support of Rionson. Here are some frequently asked questions and their answers, hoping to help you better understand our services:

A. What are the delivery fees?

We offer free shipping for all orders on our website.

B. Do you provide returns and exchanges?

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

C. What are the payment options?

Accepted payment methods are PayPal, Visa, Mastercard, Discover, American-Express, Diners Club, JCB, Cartes Bancaires, Maestro, Union Pay, Visa Electron. You can choose the most convenient payment method to complete the payment during the settlement process.

D. How to cancel or modify an order?

After making the purchase, the customer has 24 hours to submit a cancellation request before the item goes to the production stage. We will be happy to process the full refund.

After these 24 hours, your order will be put into production and can no longer be changed. We can always correct/change your shipping address before it is shipped.

E. How many days do customers have to return a product?

We have a 14-day return policy.

F. How much is the restocking fee?

We do not charge a restocking fee on returns.